Learn the simple steps to modify or cancel your FITIV Pulse subscription on iOS and Android devices. This guide will walk you through the process, ensuring a hassle-free experience. Whether you're looking to change your subscription plan or cancel it altogether, we've got you covered.
Pro Tip: Please note that your subscription purchase is directly managed by Apple (for iOS users) or Google (for Android users). As such, any changes or cancellations to your subscription status need to be processed through their respective platforms.
Q: How can I Change or Cancel my FITIV Subscription?
Solution: Changing or Canceling on iOS.
- Head to your device's Settings, and look for your Apple ID at the top of the page. Tap on it to proceed.
- Scroll down and select "Subscriptions" from the list of options.
- Locate FITIV Pulse from your list of active subscriptions.
- To change your subscription plan, you can select a different option from the available plans. If you want to cancel, tap on "Cancel Subscription" and confirm your decision.
- That's it! Your changes will be saved, and you can continue using FITIV Pulse according to your new subscription preferences.
Alert Tip: If FITIV Pulse isn't listed under 'Active' subscriptions, it means your subscription is set not to auto-renew, and there won't be any charges after the membership period ends.
Related Content: Don't have an iPhone to cancel your subscription? No worries! Just follow this Apple guide on how to cancel from other devices: https://support.apple.com/en-us/118428
Solution: Changing or Canceling on Android.
- Go to Google Play Subscriptions.
- Find FITIV Pulse from the list of active subscriptions.
- To switch your subscription plan, choose a different option that suits you. For cancellation, select "Cancel" and follow the on-screen prompts to confirm.
- All Set! Your subscription changes or cancellation will be processed, and you're good to go!
Q: How do I get a refund for my FITIV Pro membership after I cancel it?
Solution: Requesting a Refund for Apple Users
- Visit the Apple support page for refunds here.
- Follow the detailed instructions provided by Apple to submit your refund request.
Solution: Requesting a Refund for Android Users
- Locate the receipt for your FITIV Pro subscription purchase. This receipt was emailed to you by Google Play at the time of purchase.
- Ensure the receipt includes the transaction code that begins with 'GPA'. This code is crucial as it helps us identify your purchase in our system.
- Email a copy of this receipt to support@fitiv.com with your request for a refund.
We Value Your Feedback!
If you're considering canceling, we'd love to hear why. Your feedback helps us grow and improve, making FITIV Pulse better for everyone. Sharing your thoughts is as quick as a cool-down session!
- iOS Users: Share Your Feedback.
- Android Users: Share Your Feedback.
Need additional Support?
Encountering issues or have questions about your subscription? Our friendly support team is here to assist you. Contact us at support@fitiv.com for personalized help and support.
Remember, if you decide to cancel your FITIV Pulse subscription, our digital arms are always open to welcome you back. As your fitness journey evolves, so does FITIV Pulse. We're here to support you every step of the way.
- The FITIV Support Team
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