If FITIV is crashing on your Apple Watch, it is usually caused by running multiple workout apps or a temporary system issue. This guide explains the most common causes and simple steps to fix the problem.
Why is the app crashing during a workout?
The most common reason is running more than one workout app at the same time.
Apple Watch only supports one active workout session. If multiple apps try to track a workout, one or both apps may crash or stop recording properly.
To fix this:
Use only one workout app at a time
Start and record your workout in FITIV only
Save your workout before opening another fitness app
Running multiple workout apps at once can also cause missing or incorrect data.
How can restarting my Apple Watch help?
Restarting your Apple Watch can fix crashes caused by software issues.
Crashes when opening the app are often caused by:
Incomplete app updates
WatchOS update issues
Temporary system errors
To fix this:
Restart your Apple Watch
Open FITIV again after the restart
In most cases, this resolves the issue right away.
What should I do if the app still crashes?
If the issue continues:
Make sure your Apple Watch and iPhone are up to date
Update FITIV to the latest version
Confirm that no other workout apps are running
Need more help?
If the problem is still happening, contact us at support@fitiv.com and we will help you fix it.
- The FITIV Support Team