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Troubleshooting: Activity Rings Not Updating from FITIV Workouts on iPhone

If your workouts appear in the Apple Health app but are not updating your Activity rings, the issue is usually related to data source priority settings. This guide shows how to prioritize FITIV Pulse so your workouts count toward your Activity rings.

Problem Overview: Why aren’t my Activity rings updating?

Apple uses data source priority to decide which app updates your Activity rings.

If FITIV Pulse is not set as a top data source, your workouts may:

  • Appear in Apple Health

  • But not count toward Activity rings

Solution: Set FITIV Pulse as Primary Data Source

Step 1: Update Workout Data Source

  1. Open the Health app on your iPhone

  2. Tap Browse

  3. Tap Activity

  4. Tap Workouts

  5. Tap Data Sources & Access

  6. Tap Edit

  7. Drag FITIV Pulse to the top

  8. Tap Done

Step 2: Update Active Energy Data Source

  1. Open Health app

  2. Tap Activity

  3. Tap Active Energy

  4. Tap Data Sources & Access

  5. Tap Edit

  6. Drag FITIV Pulse to the top

  7. Tap Done

Success Tip: FITIV workouts will now count toward your Activity rings.

Still Not Working?

  • Restart your iPhone

  • Reopen the FITIV app

  • Check Apple Health permissions

Need More Help?

Contact support@fitiv.com if the issue continues.

 - The FITIV Support Team

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