If your heart rate is missing or incorrect in FITIV Pulse, the issue usually happens either during a workout (live tracking) or after a workout (post-workout summary). This guide helps you quickly identify the problem and fix it based on when it occurs.
Problem Overview: When Is Your Heart Rate Missing?
Heart rate issues usually fall into two cases:
During a workout → connection issue with your device
After a workout → syncing or permission issue
Choose the section below based on your situation.
During Workout: Why Is My Heart Rate Not Showing?
If your heart rate is missing during a workout, it is usually a connection issue between FITIV and your device.
Check Your Device Connection
Make sure your heart rate source is properly connected:
Apple Watch → Ensure the watch is connected to your iPhone
Bluetooth Heart Rate Monitor → Ensure Bluetooth is enabled and the device is paired
The sensor is worn correctly and active
| Info Tip: Most heart rate monitors require skin contact and must be awake (worn or active) to send data. |
Check Apple Health Permissions (iPhone)
- Open the Settings app.
- Scroll down and tap "Privacy & Security."
- Select "Health" and find FITIV Pulse in the list.
- Enable all metrics listed in this section.
If all health permissions are already enabled, you may need to disable the power-saving mode on your Apple Watch with these steps:
- Start a workout on your Apple Watch.
- Swipe right to access the workout settings.
- Locate "Power Saving Mode" and turn it off.
On Apple Watch:
If setting the permissions on your iPhone does not fix the issues you may need to change the Apple Health permissions directly on your Apple Watch.
- Open the Settings App
- Scroll down and tap on “Health.”
- Tap on an “Apps & Services” or similar, depending on OS version.
- Tap on FITIV Pulse
- Enable all metrics listed to ensure proper operation of the app.
Related Content: In some rare cases, the steps above have not been able to help our users and the only way to fix the issue was to ask them to repair their watch as explained in the following articles from Apple.
Bluetooth Heart Rate Monitor Troubleshooting Steps
Problem Overview: Encountering issues with your Bluetooth heart rate monitor? Try these troubleshooting steps.
- Check that your heart rate monitor's battery is adequately charged.
- Ensure you're wearing the heart rate monitor correctly and moisten the monitor’s electrodes if required.
- Restart both your phone and the heart rate monitor to refresh the Bluetooth connection.
- Unpair and the heart rate monitor from the Bluetooth settings of your phone then reconnect directly to FITIV Pulse
- Look for firmware updates for your heart rate monitor that could fix connectivity problems.
Related Content: Please check our other Articles on How to improve your Heart Rate tracking with a BLE Sensor: Troubleshooting: How to fix Bluetooth (BLE) Heart Rate Monitor connection issues?
After Workout: Why Is My Heart Rate Missing in the Summary?
If your workout is recorded but heart rate is missing, the issue is usually related to Apple Health sync or permissions.
Step 1: Check Heart Rate Data in Apple Health
Open the Health app
Tap Browse > Heart > Heart Rate
Check for data during your workout time
If no data exists, the issue is with the device recording, not FITIV.
Step 2: Verify Permissions
Open the Health app
Tap your profile icon
Tap Apps > FITIV Pulse
Enable:
Heart Rate
Workouts
| Alert Tip: If permissions are disabled, FITIV cannot display heart rate data. |
Step 3: Force Close and Reopen FITIV
Close the FITIV app completely
Reopen the app
Check your workout summary
This refreshes the connection with Apple Health.
| Success Tip: Once heart rate data is available in Apple Health and permissions are enabled, FITIV will display it automatically. |
Graphs Don’t Show All Heart Rate Values
When your heart rate graphs aren't accurate, it might be necessary to update your resting heart rate or max heart rate in the app. Follow these steps:
- Open FITIV Pulse on your phone.
- Go to the Profile tab and tap the gear icon
in the top-right corner
- Select the Workout Preferences option and then select Heart Rate Preferences.
- Update your Resting Heart Rate and Max Heart Rate with accurate values.
- Save the changes to apply the new settings.
With these troubleshooting tips, you can overcome common heart rate issues and ensure precise heart rate tracking in FITIV Pulse. Whether you're using an Apple Watch or a Bluetooth heart rate monitor, resolving these problems will keep your fitness data up-to-date and help you stay on the path to your fitness goals.
Our support team is always here to assist you if you encounter persistent issues. Happy tracking!
— The FITIV Team
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