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FAQ: How do I send crash logs to FITIV? (iOS)

Updated

Experiencing app crashes can be frustrating, but your feedback is invaluable in helping us enhance FITIV Pulse. This easy-to-follow guide explains how to send crash logs from your iOS device directly to our support team. Dive in to learn how to share your Crash Logs with the FITIV Support Team with just a few taps.

Info Tip: While it's rare, the FITIV app may sometimes crash. However, each crash report you submit is invaluable to us. It not only aids in enhancing the stability of FITIV but also allows us to investigate and address the underlying issues affecting your app's performance.

Steps to Send Crash Logs for General Users.

Access Analytics:

  • Open the Settings app on your iPhone.
  • Navigate to Privacy > Analytics & Improvements.
  • Select Analytics Data.

Locate and Export Logs:

  • Scroll to find MotiFIT or MotiFIT Watch App entries. (Note: Choose 'motiFIT' for app issues, 'MotiFIT Watch App' for Apple Watch troubles, or send both if unsure.)

Info Tip: Select and share the crash log closest to the date and time the app crashed.

  • Tap on the relevant entry and hit the Export button to email the logs to support@fitiv.com.

Important Email Details:

  • Ensure you include a description of the issue for quicker identification and resolution.

Info Tip: Avoid sending outdated or irrelevant crash logs to ensure the efficiency of troubleshooting processes.

Special Instructions for Beta Testers:

Being part of our beta team plays a crucial role in identifying pre-release bugs.

Beta Feedback Process:

  1. Open the TestFlight app.
  2. Select Send Beta Feedback.
  3. Attach screenshots and provide detailed descriptions of the issues.
  4. Why Your Reports Matter: Every crash log you send aids in identifying and fixing issues, leading to a more reliable app. Your input is essential for our continuous improvement efforts.

Thank you for taking the time to contribute towards making FITIV Pulse better for everyone. Your effort helps us track down and fix bugs and enhances our community's overall fitness journey.

- The FITIV Support Team

 

 

 

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