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Troubleshooting: FITIV AI Coach Not Working on Supported Devices

Updated

Problem Overview: My FITIV AI Coach isn’t showing up or working, even though I meet all device and OS requirements.

Solution: Match Your Siri and Device Language Settings to Enable Apple Intelligence. To activate Apple Intelligence and access the FITIV AI Coach, your device and Siri must use the same language and region settings.

⚠️ Alert Tip: This feature is available only on iPhone models with Apple Intelligence (iPhone 15 Pro or later) and requires iOS 26 or later.

Solution 1: Check iPhone Language Settings

  1. Open the Settings app on your iPhone.
  2. Tap General → Language & Region.
  3. Tap iPhone Language and choose your preferred language.
  4. Restart your iPhone if prompted.

ℹ️ Pro Tip: Matching both the language and region is essential. A mismatch will prevent Apple Intelligence from working.

Solution 2: Set the Language for Apple Intelligence

  1. Open the Settings app.
  2. Go to Apple Intelligence & Siri → Language.
  3. Select the same language as used on your iPhone and FITIV app.

⚠️ Alert Tip: If your Siri and iPhone languages do not match exactly (for example, "English – US" vs "English – Canada"), Apple Intelligence will not activate. The FITIV Coach will not appear or function.

Solution 3: Change FITIV App Language (Optional)

Once Apple Intelligence is enabled by matching Siri and device settings, you can change the FITIV app language to receive AI Coach responses in your preferred language.

  1. Open the FITIV Pulse app.
  2. Tap on the More tab (•••)
  3. Tap App Language and select the same language as your iPhone.

✅ Success Tip: The FITIV app language does not need to match your device or Siri language. You can personalize the Coach output language once Apple Intelligence is active.

Want more? Our Facebook and Reddit communities are where FITIV members trade tips, troubleshoot together, and share their progress. Join thousands of people who care about their fitness, just like you.

Join our communities on:

Facebook: https://www.facebook.com/share/g/1838imXmT3/
Reddit: https://www.reddit.com/r/fitiv_app/

 - The FITIV Support Team

 

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