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Guide: How Do I Manage My FITIV Pro Membership on iPhone?

Updated

Problem Overview: I’m trying to purchase my FITIV Pulse subscription on my iPhone, iPad, or Apple Watch, but the transaction fails, doesn’t appear, or my subscription isn't showing as active in the app.

If your FITIV Pro membership is not appearing, it usually means the app has not yet refreshed your App Store purchase. Most membership issues are related to your Apple ID, account login, or App Store purchase confirmation.

All FITIV Pro memberships are purchased and managed by Apple through the App Store, not directly by FITIV.

Solution: Fix Purchase and Subscription Issues on iOS

Solution 1: Check Your Payment Method

  • Open the Settings app on your iPhone or iPad.
  • Tap Your Profile Name → Payment & Shipping.
  • Verify your payment method (credit card, PayPal, etc.) is valid.
  • Update or add a new method if necessary.

ℹ️ Info Tip: A valid payment method is required for any in-app or subscription purchase through Apple.

Solution 2: check if my FITIV Pro membership is active in Apple

  • Go to Settings → Your Profile Name → Subscriptions.
  • Locate FITIV Pulse and confirm the subscription is active.
  • If it’s expired, tap to resubscribe directly from this menu.

✅ Success Tip: Make sure you’re signed in with the same Apple ID used for your original FITIV purchase.

Solution 3: Contact Apple Support

If the issue continues after checking payment and subscription details:

  1. Visit Apple’s Report a Problem page to review recent transactions or request a refund.
  2. Contact Apple Support for billing and payment assistance.

⚠️ Alert Tip: FITIV Support cannot access or modify Apple billing data. All iOS purchases are handled directly by Apple.

Solution 4: How do I refresh my FITIV Pro membership in the app?

Try these steps to refresh your membership status.

Step 1: Restart the FITIV App

  1. Close the FITIV app completely

  2. Reopen the app

  3. Check if FITIV Pro is activated

Step 2: Log Out and Log Back In

  1. Open FITIV Pulse

  2. Go to the More tab (•••) > Account

  3. Tap Log Out

  4. Log back into your account

This refreshes your membership status.

Why is my FITIV Pro membership still not activated?

The most common reasons are:

• You are logged into a different FITIV account
• Your Apple ID is different from the one used to purchase
• Apple is still processing the purchase
• The app needs to refresh your membership status

When should I contact FITIV Support?

Contact the FITIV Support Team if:

  • Your FITIV Pro membership appears Active in Apple Subscriptions

  • You are logged into the correct FITIV account

  • Restarting the app did not activate your membership

When contacting support, please include:

  • Your FITIV account email

  • Your Apple purchase receipt

  • Your Apple ID email

This helps us verify your membership faster.

- The FITIV Support Team

 

 

 

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