You manage your FITIV Pro membership through the store where you bought it: Apple's App Store on iPhone, iPad, and Apple Watch, or Google Play on Android. This guide shows you how to check your membership, change or cancel your plan, update your payment method, and request a refund on each platform.
Who Manages My FITIV Pro Membership?
FITIV Pro is purchased, billed, and renewed by Apple or Google, not directly by FITIV. Plan changes, cancellations, payment updates, and refunds all happen through your Apple ID or Google account.
FITIV reads your purchase from the store and unlocks Pro features in your FITIV account. When both accounts match, everything stays in sync automatically.
FITIV Pro prices vary by store and country. You can see the current plans and prices in the App Store or Google Play before you subscribe.
| ⚠️ Alert Tip: FITIV Support cannot access or change Apple or Google billing data. Plan changes and cancellations must be made through the store where you purchased. |
How Do I Manage My FITIV Pro Membership on iPhone or iPad?
Check your membership status
- Open the Settings app.
- Tap your name at the top.
- Tap Subscriptions.
- Find FITIV Pulse in your list of subscriptions.
You can also see your status in the FITIV app by going to the More tab (•••) and tapping Membership.
Change or cancel your plan
- In Settings, tap your name > Subscriptions.
- Select FITIV Pulse.
- Choose a different plan to switch, or tap Cancel Subscription to stop renewal.
| ℹ️ Pro Tip: If FITIV Pulse is not listed under Active subscriptions, auto-renew is already off and you will not be charged again. |
Update your payment method
- In Settings, tap your name.
- Tap Payment & Shipping.
- Confirm your payment method is valid, or add a new one.
An expired card is one of the most common reasons a renewal fails.
How Do I Manage My FITIV Pro Membership on Android?
Check, change, or cancel your plan
- Open the Google Play Store.
- Tap your profile icon > Payments & subscriptions > Subscriptions.
- Select FITIV Pulse.
- Choose a different plan to switch, or tap Cancel subscription and follow the prompts.
You can also manage it from the web at Google Play Subscriptions. To see your status in the FITIV app, go to the More tab (•••) and tap Membership.
Update your payment method
From the same FITIV subscription screen in Google Play, tap Update (or Fix) next to your payment method and follow the prompts.
What Happens When I Cancel FITIV Pro?
You keep FITIV Pro access until the end of your current billing period. After that, your account returns to the free version.
Your workout history stays saved in your FITIV account. If you resubscribe later, your Pro features return with all your data in place.
How Do I Get a Refund for FITIV Pro?
On iPhone, iPad, or Apple Watch: Refunds are handled by Apple. Visit Apple's refund page and follow the steps to submit a request.
On Android:
- Find the Google Play receipt emailed to you at the time of purchase.
- Confirm it includes the transaction code that begins with GPA.
- Email a copy of the receipt to support@fitiv.com with your refund request.
The FITIV Support Team uses your GPA code to submit the refund request to Google for you. Without the receipt, we can't process the refund.
| ✅ Success Tip: The GPA code is what lets us locate your purchase, so including it speeds up your request. |
Frequently asked questions (FAQs)
Q: I don't have my iPhone nearby. Can I cancel from another device?
A: Yes. Apple lets you manage subscriptions from a Mac, a Windows PC, or the web. Follow Apple's guide.
Q: I paid, but FITIV Pro is not active. What should I do?
A: The app usually just needs to refresh your purchase. Follow the steps in Troubleshooting: FITIV Pro Membership Not Showing or Not Active.
Q: Can I share FITIV Pro with my family?
A: Yes, on iOS, with the FITIV Pro Yearly Family plan. The Family plan does not include a free trial, so it is charged as soon as you purchase it. The free trial is only available on the FITIV Pro Yearly plan. See Guide: How to Set Up Your FITIV Family Subscription (iOS).
Q: I already have FITIV Pro. When does my Family plan start?
A: Apple starts the Family plan when your current FITIV Pro subscription ends. If you want your family to have access sooner, see Troubleshooting: FITIV Pro Membership Not Showing or Not Active.
Want more? Our Facebook and Reddit communities are where FITIV members trade tips, troubleshoot together, and share their progress. Join thousands of people who care about their fitness, just like you.
Join our communities on:
Facebook: https://www.facebook.com/share/g/1838imXmT3/
Reddit: https://www.reddit.com/r/fitiv_app/
- The FITIV Support Team